Pallet Wrapper Quality | Handle It, Inc.

Handle-It® Questions & Answers

Q: Does Handle-It sell through dealers?
A: Yes. Handle-It sells exclusively through a trusted network of authorized dealers across North America. Visit our Areas We Serve page or Contact Us to connect with a dealer near you.

Q: Does Handle-It offer installation and service for impact protection and end-of-line packaging equipment?
A: Yes. Handle-It partners with certified service and installation dealers for both our impact protection products and end-of-line packaging equipment. We also have an in-house team of experienced engineers and technicians who provide direct service and support nationwide.

Q: Does Handle-It provide sales and service training for its product lines?
A: Absolutely. We offer comprehensive training programs to equip dealers with the knowledge and tools they need to sell and service Handle-It’s full product line. Contact Us to schedule your sales and/or service training today.

Q: Does Handle-It have a Training Center or Showroom?
A: Yes. Our fully equipped Training Center and product Showroom are located at our headquarters in Milwaukee, WI. Dealers and customers are welcome to visit, view live equipment demonstrations, and receive hands-on product training.

Dealer FAQs – Handle-It®

Q: How do I become an authorized Handle-It dealer?
A: Becoming a dealer is simple. Fill out our Dealer Inquiry Form and a Handle-It sales representative will contact you to discuss opportunities and requirements. We’re always looking for partners who value quality, innovation, and exceptional service.

Q: Does Handle-It stock inventory for dealers?
A: Yes. We maintain inventory of popular models at our Milwaukee, WI warehouse for faster lead times. We also offer drop shipping, crating and national logistics support.

Q: Can I get product photos, videos or digital content for my website?
A: Yes. Handle-It offers a complete media kit with product images, specs, brochures and videos to help you showcase equipment provided you are an authorized dealer and have attended a training session. Contact us to become an authorized dealer, attend a training session or request a customized kit for your dealership.

Q. Do Handle-It dealers handle installation and service?
A: Many do. We train and support dealers who want to offer full-service packaging and safety solutions to their customers. We also provide factory support when additional service is needed.

Warranty, Returns & Shipping – Handle-It®

Q. What is Handle-It’s equipment warranty?
A: Handle-It offers a standard three-year warranty on most semi-automatic end-of-line packaging equipment. This covers manufacturer defects in materials and workmanship under normal use. Contact us for warranty information for all other equipment and impact protection.

Q. What is Handle-It’s return policy?
A: Returns must be pre-authorized. We accept returns on unused, undamaged equipment within 30 days of delivery. All returns are subject to a 20% restocking fee, and customers are responsible for return shipping costs unless otherwise approved. Customized equipment is non-returnable.To initiate a return, please contact our team with your invoice number and reason for return.

Q. How does Handle-It handle shipping?
A: Handle-It ships end-of-line packaging equipment nationwide and internationally from our Milwaukee, WI headquarters. Handle-It ships impact protection products nationwide and internationally from our multiple distribution centers across the U.S. ensuring fast and efficient delivery. Learn more about our locations on our Areas of Serve page. We also provide freight quotes through our trusted freight carriers and lead time estimates with every order.

End-of-Line Packaging Equipment – Handle-It®

Q: Where are Handle-It end-of-line packaging equipment made?
A: Our equipment is assembled in Milwaukee, Wisconsin. We use durable materials and premium components from trusted manufacturers in Europe.

Q: How does Handle-It ensure the quality of its end-of-line packaging equipment?
A: Quality starts with our ISO 9001-certified Quality Management System (QMS), which governs everything from order processing to warranty tracking. We adhere to strict European design standards and conduct final assembly and testing at our Milwaukee, WI facility.

Q: Are Handle-It end-of-line packaging equipment compliant with safety standards?
A: Yes. Our equipment is CE-marked, meaning it meets or exceeds European safety regulations. This ensures safe operation and long-lasting performance.

Q: Where can I get replacement parts for my end-of-line packaging equipment?
A: You can order replacement parts directly from Handle-It’s Milwaukee, WI warehouse.We stock a wide range of parts for our stretch wrappers, strapping systems, orbital wrappers, and other end-of-line packaging equipment. Most components are non-proprietary, making it easier and faster to source parts locally if needed.

Need help finding the right part? Contact our support team and we’ll get you what you need—fast.

Q: How can I talk to an end-of-line packaging expert?
A: Contact Handle-It to speak with a packaging equipment specialist who can help assess your needs and recommend the right solution for your operation.

Impact Protection – Handle-It®

Q: What types of impact protection products does Handle-It offer?
A: Handle-It provides a full line of warehouse impact protection solutions, including guard rails, rack protectors, column protectors, bollards, track guards, floor-mounted barriers, and forklift wheel stops. These products help prevent costly damage and improve workplace safety in industrial and warehouse environments.

Q: Are Handle-It guard rails and rack protectors easy to install?
A: Yes. Most Handle-It® impact protection products are engineered for fast, secure installation using standard tools. We provide detailed instructions and hardware with every order, and installation videos are also available.

Q: Can I customize my warehouse protection solution?
A: Absolutely. Handle-It offers custom guard rail lengths, post heights, colors, and layout configurations to fit your facility’s specific layout and traffic flow. Contact us to design a solution that meets your safety goals and floorplan.

Q: How do I know what impact protection is right for my facility?
A: Our team is here to help. Based on your facility layout, traffic type, and risk areas, we’ll recommend the best mix of guard rails, barriers, and protectors to keep your people and infrastructure safe.

Q: Does Handle-It offer installation or service for impact protection?
A: Yes. We work with trained installation partners across the country. We can coordinate delivery and installation of your guard rails, bollards, or barriers through a certified dealer near you.

A Quality Product That Protects Your Business

Problems with a pallet wrapper can cost you dearly. Damaged products and delayed shipments are just the tip of the iceberg. The bigger impact, the one you won’t see immediately, is the damage to your reputation.

Don’t take the chance. Invest in a quality product from a company that understands the critical role pallet wrappers play in manufacturing and distribution.

About Handle-It

Founded in 1976, Handle-It proudly celebrates 50 years of providing industrial safety, material handling, and packaging solutions. Originally established by Jim Hunter as MII Equipment, the company transitioned to the Handle-It brand in 1999 and continues to support warehouses and manufacturing facilities with dependable industrial solutions.

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